Warranties & Repairs

We stand behind every product we make. If you are not satisfied with your gear at the time you receive it, please do not hesitate to contact us. If the damage is deemed to be caused by a defect in manufacturing, we will, at our discretion, repair or replace the item at no cost to you.

Below you'll find all the information about what to do and what to consider in the event of a complaint within the statutory warranty of 24 months.

Step 1:

In the event of a complaint, please send us an e-mail to the following e-mail address:
service@pirschergear.com

The following information should (if possible) be included in your email:

• customer number
• Invoice or order number
• Telephone number for queries
• date of purchase
• Product Name
• an error description
• clear photos showing the defect

Step 2:

Our service team will check your pictures and information and will let you know as soon as possible by email or phone how to proceed.

Step 3:

There may be times when we ask you to send us the defective item to check this ourselves. When returning textiles, we ask you to send them back to us in a clean or washed condition. Our employees thank you.

We try to process and close your complaint as quickly as possible. Nevertheless, we need a certain amount of time for the process. We therefore ask for your understanding in advance.

Additional information:
The warranty is subject to legal regulations. You have the statutory right to supplementary performance for all defects that occur within the statutory warranty period of two years from delivery. We assume no liability for damage and defects resulting from improper use, operation, storage, negligent or faulty care and maintenance, overuse or improper repairs by an unauthorized service partner. Details on the warranty can be found in our terms and conditions.